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‘Omni-personal luxury’ targets an audience that is interested in the future of luxury.

It provides deep insights for industry experts and those who would like to gain a better understanding of the required steps towards an omni-personal customer relationship, which is enabled by customer centricity, innovation, new business models and customer experience design.

Following a clear structure, seven chapters will answer your essential questions about who, why, how, what and when the omni-personal matters most in luxury.