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Rebecca Schmitt, Arnaud Rossi, Albert Bensoussan

Omni-personal Luxury

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About omni-personal

Omni-personal goes beyond omni-channel. Omni-personal is about relevant and individual experiences. It is about at scale relationship-building between a brand and its customers.

Why you should buy this book

Luxury is facing a time of change, also accelerated by COVID 19. That ongoing transformation in luxury indicates the perfect timing for our book, outlining the post-COVID impact for the industry, including:
- Innovative omni-personal model
- Unique perspective, digitalisation merged with luxury expertise
- Author reputation and industry expertise
 
Omni-personal Luxury Book Cover
 
 
Omnipersonal Luxury

Rebecca Schmitt

The Future of Luxury is driven by new digital consumer expectations
arnaud_rossi_328x338

Arnaud Rossi

My passion is to help embrace change, leveraging insight and digitalization, in order to create the best "Brand to Consumer Experience" @Scale...
Omnipersonal Luxury

Albert Bensoussan

Digitalization helps luxury brands to be more personal than ever
 

Table of Contents

1Introduction: Future of Luxury
2The Industry is Special
3Cautious Steps towards Digital
4Customer Centricity is Key
5Digital Transformation of the Omni-personal Customer Journey
6How to Go Omni-personal
7Conclusion: Embark on your Journey to Omni-personal now
Omni-personal Luxury Book Cover
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The Future of Luxury is omni-personal

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Order now